JS
Jacques S

1 reviews | Active since Aug 2019

14 Jan 2021, 13:26

Unstable Internet speeds and useless customer support.

I have received my internet from Rain in December 2020 and the Internet speed since day 1 was below 1mb regardless of full signal strength. I have written countless complaints via email and nothing has been done about it, the internet speed is average 0.6mb in the day time and they have the nerve to send me a invoice. I get 3mb internet speed from 2am till 6am after 6am the internet returns to unable slow with packet loss.

Rain network and its exchange is over run by user traffic and they are not doing anything to provide a better internet service.

0
Replies (2)
Rain
Rain's reply14 Jan 2021, 13:50
Official
Good afternoon Jacques 

I trust you are well

I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa
JS
Jacques S's update15 Jan 2021, 10:36
Reviewer Update
Hi Mosa

The issue still persist.
For today my internet speed is Download 0.51mb and upload speed is 6.1
There is a major issue in server as I have not yet received any feedback on this issue. I email daily regarding this as the internet is clearly usable until the above mentioned time. Please supply me a email for billing or legal