IM
Itumeleng Mann-Mekoa
1 reviews | Active since Feb 2021
06 Mar 2021, 12:52
Unspecified Debits
A day after receiving my sim card, they had started debiting money from my bank account despite having not even used the sim card yet. I had reached out to their customer service for an explanation but haven't heard back since. I'd like my money back please!
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Replies (2)
Rain's replyOfficial
06 Mar 2021, 13:22Good afternoon Itumeleng.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply06 Mar 2021, 13:22
Official
Good afternoon Itumeleng.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
IM
Itumeleng Mann-Mekoa's updateReviewer Update
15 Mar 2021, 13:41After a week your agent has contacted me, although I am still unclear on why money was debited from my account. I shall be forwarding my complaint to Ombudsman.
IM
Itumeleng Mann-Mekoa's update15 Mar 2021, 13:41
Reviewer Update
After a week your agent has contacted me, although I am still unclear on why money was debited from my account. I shall be forwarding my complaint to Ombudsman.