************ Internet Provider

The company doesn't want to be contacted. you can only call the help desk and none of the helpdesk personnel have a clue on how things work. They like using a buzz word "Escalation", which they never do. Customers do not have a way to track their last conversation/case because they swop operators. They charge customers for Sim cards that are still in their possession and they take ages to resolve simple queries like adjusting the balance on statements. Plus they deduct money blindly without making sure that they are billing the correct amount for the correct services provided. I hate companies that take customers monies ************ly.