************ conduct and *****

I have a 5G month to month contract with rain since mid May and it only worked properly for about a month or so. After that I struggled daily to get internet connection. I had to buy data bundles because I need the internet for work. This pushed my R499 internet bill to around R900 because of poor connection from Rain.

In July I decided to apply for Fibre internet account with Mweb which I'm still using. On the 5th of August I logged a call with Rain and communicated my challenges and frustrations with their service and requested to cancel my contract. I was told that I had to give them a month's notice to cancel, which means that they expected me to pay for a full mont even though I explained to them that the internet connection is poor and I'm not able to use it.

From a contract perspective I understand, but my problem is that Rain, as a service provider doesn't want to lose but it ok for me to lose money from buying additional data bundles and paying for a month's notice that I'm not getting serviced for. This is both cruel and *********. On the 24th September they deducted R499 x 2 in to separate transaction. When I called them to complain, they told me that they couldn't close my account because I owed them for July.

Then I asked them what the 2nd deduction was for and they told me that even though my internet connection is a problem I'm still obliged to pay for my account. Sisa, the lady that I spoke told me that she had requested for my cancelation and has forwarded a query to billing for a refund. Instead of me getting a refund from them or an explanation of why I will not get it, they deducted R499 from my bank account on the 1st October.

I sent them a request for a refund and no one e came back to me. Rain is a terrible service provider and they are a bunch of ******. If they want their clients to hold their end of of the contract, they should also honor the contract by providing the service to their paying clients. I refuse to accept being bul**** and ******ed by Rain. I want my money back and the useless contract canceled. Because of all this deductions, I've ended up paying R2 200 for intrenet this month instead of my R689 subscription.