Unsatisfied Rain customer

I'm a paid customer with Rain 101 router. We've moved several months ago and had no issues regarding signal failure or problems. All of a sudden, the router signal strength dropped with no connection to the internet. I've contacted rain's customer service number numerous times and logged calls, where I have been told that the problem would be expedited towards the technical team and that they(Rain) will contact me, as well as completing all troubleshooting measurements. It is a week now, but I still have not received any feedback, call or problem rectification of any kind. The problem not only includes me, but several other people in the nearby area as well, who are experiencing the same problems. This is utterly unacceptable for us where we paid for the service but don't get any response from Rain or any of the problems reported resolved.