Unsatisfied

Item: Rain
Rating: 1
Author: Sharon H

Am so disappointed. I just asked for change of debit date to be online with pay day 4 or 5 months ago and they fail not just changing the date on their system but they have been disconnecting services every month on the 26. Every month yet they get their money in full. Disappointed.

Helpful (0)

Replies (3)

Rain's replyOfficial

28 Sept 2024, 09:22

Hey Sharon H,

Thank you for bringing this to our attention. We're sorry to hear this has been your experience. We are looking into the billing issue and will contact you to get this sorted.

Regards,
rain.

Rain's reply28 Sept 2024, 09:22

Official

Sharon H's updateReviewer Update

29 Sept 2024, 19:09

Hi.
Thank you for responding. I have made the payment. Please do help, change the date as per telephone conversation. Thank you.

Sharon H's update29 Sept 2024, 19:09

Reviewer Update

Hi.
Thank you for responding. I have made the payment. Please do help, change the date as per telephone conversation. Thank you.

Rain's replyOfficial

30 Sept 2024, 07:13

Hi Sharon H,

Thanks for bring this to our attention.

We are looking into your payment date query and will be in touch with you.

Thanks,
rain.

Rain's reply30 Sept 2024, 07:13

Official

Hi Sharon H,

Thanks for bring this to our attention.

We are looking into your payment date query and will be in touch with you.

Thanks,
rain.