Unsatisfied customer
We took out a rain package late November we got our router and the sim cards but they do not make calls at all. I have reported this and sent numerous emails to support but they do not respond or address the issue.
Herewith are all the reference numbers received from Support but we have had no assistance at all yet they are quick to send emails regarding billing and debit order dates.
Support References -
************
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
27 Dec 2023, 12:15Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply27 Dec 2023, 12:15
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
's updateReviewer Update
01 Jan 2024, 13:01I'm very unhappy about the service lm getting from rain. After numerous attempts of trying to sort out my sim card issues to date I'm unable to make calls now the sim card shows no network connection since I tried to do these steps you sent on the 27/12/2023
This morning upon checking the account I realize the unused minutes from December have been taken... Why and how because you should have carried them over to this new month.
I'm seriously not happy at all the account is up to date but we're receiving the short end of the stick
This morning upon checking the account I realize the unused minutes from December have been taken... Why and how because you should have carried them over to this new month.
I'm seriously not happy at all the account is up to date but we're receiving the short end of the stick
's update01 Jan 2024, 13:01
Reviewer Update
I'm very unhappy about the service lm getting from rain. After numerous attempts of trying to sort out my sim card issues to date I'm unable to make calls now the sim card shows no network connection since I tried to do these steps you sent on the 27/12/2023
This morning upon checking the account I realize the unused minutes from December have been taken... Why and how because you should have carried them over to this new month.
I'm seriously not happy at all the account is up to date but we're receiving the short end of the stick
This morning upon checking the account I realize the unused minutes from December have been taken... Why and how because you should have carried them over to this new month.
I'm seriously not happy at all the account is up to date but we're receiving the short end of the stick
's updateReviewer Update
05 Jan 2024, 22:22I was assisted by Kholofelo earlier today she sanaged to assist with the calls and the data on the sim I called in *** and she did an exceptional job pity I did not take her surname as well but I thank you Sis ...
's update05 Jan 2024, 22:22
Reviewer Update
I was assisted by Kholofelo earlier today she sanaged to assist with the calls and the data on the sim I called in *** and she did an exceptional job pity I did not take her surname as well but I thank you Sis ...