Unsatisfied Customer

I am always experiencing problems, I used to have 4G and migrated to 5G for better connection, they did streaming and it got worse, we never have a day of uninterrupted network at times we go 3 to 5 days without network. My network page shows 4G even though I'm on 5G😭😭

I was told that an engineer will call me from 23 August to date I'm still waiting, I keeping calling and the support team will tell me they can see my problem was escalated as on their side my line is working well even though I'm not connected from my side. I'm unfairly treated and devalued as a customer. I've been struggling but the past month to date its worse😢😢