AF
Anthony F
1 reviews | Active since Nov 2022
04 Nov 2022, 15:22
Unsatisfied customer
I've spoken countless times with a consultant but they just don't solve my problem which is my indoor router is getting signal but it shows me I'm connected without internet,i have optimise the router on many occasions but as soon as I move to the next room(4meters)apart then nothing, I've ask from the beginning to have an outdoor router installed cause my brother in law had the same problem and he lives 2houses from me,he got one and it's working perfectly now,this has been going on for the entire month
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
04 Nov 2022, 15:35Hi Anthony
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply04 Nov 2022, 15:35
Official
Hi Anthony
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
AF
Anthony F's updateReviewer Update
04 Nov 2022, 15:43I've tried connecting to the 5Ghz but only pics up the 2,4Ghz,I know my router is in the best place in my house cause I did optimise it on multiple occasions
AF
Anthony F's update04 Nov 2022, 15:43
Reviewer Update
I've tried connecting to the 5Ghz but only pics up the 2,4Ghz,I know my router is in the best place in my house cause I did optimise it on multiple occasions
AF
Anthony F's updateReviewer Update
04 Nov 2022, 16:16Your field technician was today at my house,I wasn't at home at the time ,but I've just got home and saw he tested it in my kitchen (on my chest freezer)I called him and he told me that's the best possible position for the router but I'm still experiencing the same problem,if you can't accommodate me with an outdoor router then you mst cancel my subscription cause it seems like you guys have double standards when it comes to customer services
AF
Anthony F's update04 Nov 2022, 16:16
Reviewer Update
Your field technician was today at my house,I wasn't at home at the time ,but I've just got home and saw he tested it in my kitchen (on my chest freezer)I called him and he told me that's the best possible position for the router but I'm still experiencing the same problem,if you can't accommodate me with an outdoor router then you mst cancel my subscription cause it seems like you guys have double standards when it comes to customer services