Unsatisfied customer

On the 17 July I logged a complaint regarding a faulty router that needed to be swapped. The call was logged and the agend did his due diligence accordingly and said within 5 - 7 working days the router will be delivered. Until today I'm still waiting on rain to do the swap. Been logging numerous WhatsApp complaints and the same outcome. And called. Wow nothing. And i have 3 routers with rain a very unsatisfied. Upset indeed customer. I need to cancel my subscription with rain. Well they are willing and very ready to cancel the three subscriptions.