Unsatisfied customer

The only time I have been contacted is through automated systems that remind me I have to pay, if i submit a faults ticket it gets closed without any one having called me, they are not professional and will not support any one when they log a fault, tickets get closed without hearing anything, when I call in I wait for 20 + minutes with no response, and it happens consistently,

When my internet is slow for unknown reasons they don't let you know what the issue could be, this needs to be your main focus, to sort out the customer care service not promoting the newest router or whatever.