Unsatisfactory Service

I have been without connectivity for 9 days and no one from the company seem to care. My husband and I have spoken to a number of consultants for assistance to no avail. It's really frustrating to have to call customer care and no one answers but when you call sales department, phone only rings twice before someone answers. We have spent a lot of unbudgeted funds for the past 9 days so that my husband and I can work than the monthly premium I pay for 5g. No one seems to be willing to assist us but get empty promises and a rehe****d 'we understand your frustration speech', which I dont need to hear but need the company to give me access to the service that I am paying for. I have asked if debit order will reflect the lack of service received for September month and no feedback received. Even when we experienced load shedding, it doesn't last this long and at least call centre work and are able to provide updates. I have no communication on the actual reason for the lack of service and assistance I have been receiving. The closest 5 towers in New Redruth (Alberton) are less than 5km away from where I stay. Your scripted, 'you understand my frustration' speech is not ACCEPTABLE!!!!!!