Unsatisfactory service

The service that Rain Internet Service provide provides is appalling. I logged a call last Friday in the morning and it hasn’t been resolved to date. This is now getting frustrating as I got the rain sim and paid R479 for my wife to work from home. We find ourselves still spending exorbitant amounts of money having to buy daily prepaid data despite having paid so much money already.

The only fault from her side when she was registering her sim was to mistakenly swop the 2 digits of her id number. When we go back to try and rectify that the id part in grey shaded and therefore uneditable, everything thing else like contact number, etc can be edited. The response which we received and appreciated at that time was for us to change it from the system ourselves which never happened because as indicated above the id number section still remained shaded.

Kindly advice if Rain is able to resolve this matter failing which I demand my full refund of R479 so that I can sign up with another service provider who takes their customers seriously.

What kind of cisotomer service company is that only depends on logging online queries that they never respond to. Mindful of COVID-19 lockdown, this is 2020 if they were really serious about their customers they would give their employees tools of trade to work from home.