UNSATISFACTORY SERVICE

On the 22nd January I placed an order with Rain and as per their instruction a RAM agent will call to arrange a delivery time as there is RICA to be completed. I waited for that call and it never came. I had to leave the residence for business Tuesday the 26th January and half way to Pretoria from Johannesburg I get a call from RAM saying they are at my residence to deliver. I was driving so my partner answered and the driver was very rude and when told he should come back when we are there he responded that's not his problem and he will deliver the next day. and promptly put the phone down on us.

We called RAIN from the car and they said they would escalate the problem. On our return to Johannesburg we called RAM and they said they will escalate the problem. We spoke to a senior person within customer services, Jason Schalkwyk at 3pm and he asked us to provide him with the mail that states that RAM will contact us to confirm a delivery date and time which was sent. After waiting for his response with nothing forthcoming I called back and he had not received it. I sent it again and still did not received it and was given an alternative mail address which was then received. As far as RAM in concerned they deny that they will call to confirm a date and time of delivery as per the RAIN e mail sent to me when my order was confirmed. I am very unhappy with the way this whole situation was handled and would like it resolved as soon as possible.