Unsatisfactory Customer Service

Its day 14 today and still no connectivity after all the empty promises received after posting my dissatisfaction in this platform on day 9. As I thought, it started with 'we are sorry for the inconvenience caused', the sad part is that they are not sorry. I have sent a complaint and asked how do they justify debiting R699 for services not rendered for entire month. As usual, no one responded. I have requested for cancellation and yet again, no one has responded to me. I have never seen such disregard for clients like what I have been experiencing with Rain. To this day, they refuse to communicate with me... they just don't care but are quick to debit accounts even when there's lack of service from their side. Can someone contact me when my cancellation has been confirmed. There's another service provider that will value me as a client... I'm just tired of spending money trying to resolve this issue and communicating with Rain via this platform. They only respond when engagement is done this way