Unresolved subscription cancellation

Rain Customer Service,

I am writing to express my extreme dissatisfaction with the service I have received following the cancellation of my Rain subscription on April 30th. Despite canceling on this date, a debit order was still processed from my account.

Upon contacting Rain to request a reversal, I was promised that the funds would be returned within 7 to 10 business days. However, this has not happened. Furthermore, the Rain website still indicates that my account is active and that another debit order is scheduled for June 1st.

As a customer since 2020, I have never experienced any issues with Rain's services before. This recent experience has unfortunately overshadowed my past positive experiences. I had intended to use Rain again in the future once my financial situation improved. However, due to this unresolved issue and the lack of effective support, I will now be taking my business elsewhere to a provider that takes its customers seriously.

The funds that were incorrectly debited were intended for my son's tuition fees. I have already had to make significant cuts to our household expenses to prioritize his education, and this unauthorized debit has caused further financial strain.

My attempts to resolve this through your online chat and WhatsApp support have been unsuccessful. On each occasion, I was assured that emails would be sent on my behalf, yet no resolution has been provided. These promises have proven to be ineffective.

It is also disheartening to note that I have introduced three other family members to Rain. Due to my current experience, they are now concerned about similar issues arising for them during difficult times and will also be discontinuing their subscriptions.

I urge you to take immediate action to rectify this situation by:

* Reversing the unauthorized debit that occurred after my cancellation. * Ensuring that no further debit orders are processed on my canceled account. * Updating the website to accurately reflect the canceled status of my account.

I look forward to your prompt response and confirmation that these issues will be resolved without further delay.

Mavis Masinga