Unresolved Request for PUK Number — Poor Support from Rain

I am extremely disappointed with the level of service I have received from Rain.

Nearly a month ago, I accidentally blocked my Rain SIM card, which I use for my business. I simply needed my PUK number to unblock it — a request that should be quick and straightforward. Unfortunately, despite multiple attempts, I have still not received it.

I tried accessing the RainGo app, but it would not accept my number. I then contacted the ChatBot, which assured me my issue would be expedited. I later moved to WhatsApp support, where I was told my query would be marked as urgent. However, weeks have passed with no resolution. My most recent follow-up message (sent over a week ago) has been ignored — blue-ticked with no response.

This delay has forced me to change my business number, as clients could no longer reach me. It’s deeply frustrating that a simple PUK request could remain unresolved for almost a month.

To make matters worse, Rain’s callback system never functions — except when it involves new sales, in which case I receive a call within minutes. This clearly shows where Rain’s priorities lie.

I expected far better service from a company of this size. I urge Rain to address my issue urgently and review their support processes to prevent other customers from facing the same experience.