Unresolved Refund Request and Poor Customer Service

I submitted a refund request to Rain on 30 April 2025, attaching all the necessary documents including proof of payment and my banking details. I received no response, so I followed up on 07 May. On 08 May, Rain rep**** asking for the banking details that were already provided in the initial request. I immediately resent the documents, yet I have still not received any further communication or the refund. I followed up again on 12 May, and as of today, there has been no response. It is extremely frustrating and disappointing to experience such poor customer service. The Raingo chatbot is unhelpful and unable to resolve any queries, and our attempts to contact Rain by phone have also failed. I am left wondering what more a customer is expected to do to receive basic support or resolution.