Unresolved network problem

⚠️ Public Complaint: Extremely Poor Service from Rain ⚠️

I have never in my life been so humiliated, disrespected, and disappointed by a service provider like I have been by Rain.

I contacted RAINN’s customer care to ask about the Loop Wi-Fi router, and I was told that it would have full coverage in my area. Based on that, I paid the required fee and waited for delivery.

After receiving the router, I was told to wait 24 hours for activation — but even after 48 hours, it was still not working. Since then, I have opened multiple support tickets (I have all the reference numbers), and every time I call, I get the same excuses: “The issue has been escalated,” “We’ll call you back,” “Please stop opening new tickets.”

No one has ever called me back. The technical team never followed up. I was even told to drive out of my area to test the 10GB SIM in the router — and while it worked outside, my Loop zone still doesn’t work.

Because of this ongoing issue, I have lost clients, lost money, and missed interview opportunities. All because of false promises and poor customer support.

Rain, this is completely unacceptable. I demand immediate action, a proper explanation, and either a working service or a full refund.

I have every email, every ticket number, and every call reference to prove my case. Please do something about this.

#Rain #CustomerServiceFail #UnresolvedIssue #LoopRouter #DisappointedCustomer