CS
Cindy S
1 reviews | Active since Feb 2018
09 Jul 2024, 19:20
Unresolved network issues
I’ve started having network issues with Rain for the past 2 months and every time I call, I am asked to reboot and switch the router on and off. I’ve advised numerous times that there is no improvement and have asked for the service to be cancelled or the device replaced. The only feedback I receive is that the matter has been escalated to the technical issues. Such an inconvenience especially after the increased monthly payment.
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Replies (2)0
Replies (2)
Rain's replyOfficial
09 Jul 2024, 19:58Hi, Cindy S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply09 Jul 2024, 19:58
Official
Hi, Cindy S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
CS
Cindy S's updateReviewer Update
16 Jul 2024, 12:09After following up for the past couple of weeks and reporting my network issues and frustration, I would have expected the above to be resolved urgently however that is not the case. I’m disappointed with the service received and have decided to cancel my subscription with immediate effect. I hope I’ll be refunded for the month I paid for this without using it.
CS
Cindy S's update16 Jul 2024, 12:09
Reviewer Update
After following up for the past couple of weeks and reporting my network issues and frustration, I would have expected the above to be resolved urgently however that is not the case. I’m disappointed with the service received and have decided to cancel my subscription with immediate effect. I hope I’ll be refunded for the month I paid for this without using it.