1 reviews | Active since Aug 2026
Unresolved Connection Issues & Zero Follow-Up on Outdoor Router Request
I am writing this out of extreme frustration with the ongoing service issues and complete lack of communication from Rain. My connection recently stopped working, and after reaching out to support, I was told the issue was resolved. It only worked for two days before failing again. My device currently displays "Connected, no internet access." I called the support team again today and went through every single troubleshooting step available, but the problem remains completely unresolved. To make matters worse, I previously requested an outdoor router to help solve these recurring connectivity issues, and no one ever got back to me regarding that request. It is unacceptable to pay for a service that fails right after being "fixed" while my requests for proper hardware solutions are completely ignored. I require an immediate escalation by a senior team member to address my outdoor router request and permanently restore my internet service.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for following up.
After performing the restart as advised, the connection was working properly. However, as of today, the issue has started recurring and the connection is dropping again.As it is thw router is connected but says no internet connection
Since the problem persists, could you please look into sending a technician to resolve this on-site? It may also be worth testing or installing an outdoor router to help establish a stable connection.
Please advise on the next steps and when a technician can be scheduled to visit.
Thank you for following up.
After performing the restart as advised, the connection was working properly. However, as of today, the issue has started recurring and the connection is dropping again.As it is thw router is connected but says no internet connection
Since the problem persists, could you please look into sending a technician to resolve this on-site? It may also be worth testing or installing an outdoor router to help establish a stable connection.
Please advise on the next steps and when a technician can be scheduled to visit.
I have been dealing with persistent network and Wi-Fi disruptions. Whenever I report the issue, all I get is a brief phone call telling me you are "working on it"—and then nothing happens. No technician is sent to inspect or fix the connection, no real troubleshooting is done, and the problem remains completely unresolved.
It is unacceptable to charge customers full price for service you aren't delivering. I expect an urgent resolution: send a technician to fix my network connection immediately and credit my account for the period I've paid without functional internet.
I have been dealing with persistent network and Wi-Fi disruptions. Whenever I report the issue, all I get is a brief phone call telling me you are "working on it"—and then nothing happens. No technician is sent to inspect or fix the connection, no real troubleshooting is done, and the problem remains completely unresolved.
It is unacceptable to charge customers full price for service you aren't delivering. I expect an urgent resolution: send a technician to fix my network connection immediately and credit my account for the period I've paid without functional internet.