Unresolved Billing Issue After Cancellation

Item: Rain
Rating: 1
Author: Kgothatso B

I am extremely disappointed with Rain's service. Despite cancelling my Rain account, I have noticed that they continue to debit my card. This is unacceptable, and I expected the charges to stop once my account was cancelled. I have tried reaching out for assistance, but the issue remains unresolved.

Please assist me in rectifying this situation as soon as possible and stop debiting my card for a service I no longer use. I look forward to a prompt response and a solution to this problem.

Helpful (0)

Replies (1)

Rain's replyOfficial

17 Sept 2024, 09:32

Hay Kgothatso,

Thank you for bringing this to our attention. We're sorry to hear this has been your experience, It's never good to hear.

We are looking into the cancellation and billing that occurred and will contact you to get this sorted.

Thanks, Rain.

Rain's reply17 Sept 2024, 09:32

Official