Unresolved Billing & Device Return – Ongoing Neglect from Rain

I have had enough of the complete lack of service and accountability from Rain. Since September last year, I have been trying to resolve issues around your poor connectivity, unresponsive support, and now, an outrageous R2000+ bill for a service I haven’t used in months.

Let me be clear:

I reported the terrible connection last year and stopped using the device once it became clear that Rain could not deliver even the bare minimum for a stable internet service.

I wrote a review in September detailing this experience, yet nothing has changed.

I stopped making payments because I was not receiving a working service, and yet, you continue to bill me month after month — without resolution, without contact, and without shame.

I have emailed multiple times requesting that someone collect your device, and to this day, no one has gotten in touch. It is not my responsibility to chase after a company that cannot even provide basic customer care.

Not only have you failed to deliver a working product, but your poor service cost me financially — I’ve had to buy my own data to work, or worse, go into the office on days I was meant to work remotely. This is not just frustrating — it’s unacceptable.

I demand that:

Someone from Rain’s escalation or social media team contacts me immediately to arrange the collection of your device.

You explain why I’m being charged for a service I didn’t use.

You either waive or significantly reduce the outrageous R2000+ bill you’ve dumped on me.

Rain has taken me for a fool long enough. I will not be ignored any longer — if I do not receive a response promptly, I will escalate this further and ensure that others are made aware of this shameful experience.