BV
Busi V
1 reviews | Active since Sept 2015
05 Nov 2025, 09:04
Unreliable Service Provider
Disappointment regarding the appalling service I have received from RAIN. On 1st November 2025, I made a payment for my November 2025 subscription, and then, due to your incompetence and lack of service, I was forced to make another payment on 2nd November 2025 for my subscription. Despite these payments being successfully deducted from my account, I have received no internet service whatsoever. This level of service or complete lack thereof is utterly unacceptable. I have been left without one of the most basic utilities, and yet you have had no issue taking my money. The frustration, inconvenience, and disruption caused by your failure to provide a service I have already paid for cannot be overstated. I am not only inconvenienced, but I am also financially disadvantaged by your incompetence. Let me be very clear, if this situation is not fully resolved today, I will contact my bank and have both payments reversed due to the lack of service. And you can also go ahead and cancel this appalling service!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
05 Nov 2025, 10:51Hi Busi
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply05 Nov 2025, 10:51
Official
Hi Busi
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
BV
Busi V's updateReviewer Update
05 Nov 2025, 11:14Bank Statement was emailed to *** at 9:49AM
BV
Busi V's update05 Nov 2025, 11:14
Reviewer Update
Bank Statement was emailed to *** at 9:49AM
BV
Furthermore, please cancel my subscription with immediate effect as of 31 October 2025, the date on which my service was disconnected. Kindly confirm the email address to which the cancellation confirmation can be sent. If the email address is not provided by close of business today, I will send my cancellation request to the same email address used to submit the proof of transaction.
Busi V's updateReviewer Update
05 Nov 2025, 13:00Your customer support service department requested proof of transaction, which I have already submitted. If your accounts department is still unable to allocate my payments, please inform me no later than close of business today. I will inform my bank to reverse both payments.
Furthermore, please cancel my subscription with immediate effect as of 31 October 2025, the date on which my service was disconnected. Kindly confirm the email address to which the cancellation confirmation can be sent. If the email address is not provided by close of business today, I will send my cancellation request to the same email address used to submit the proof of transaction.
For your reference: because card details were used to make the payment, due to the nature of your business, the payment was a subscription and not a debit order. Therefore, a “payment confirmation letter” is not attainable. Please discuss this internally with your accounts department, as I am confident, they will be able to confirm what I believe you should already know. Again, if this matter is not resolved by close of business today, please consider this as notification to cancel my subscription, and I will proceed with the reversal.
BV
Busi V's update05 Nov 2025, 13:00
Reviewer Update
Your customer support service department requested proof of transaction, which I have already submitted. If your accounts department is still unable to allocate my payments, please inform me no later than close of business today. I will inform my bank to reverse both payments.
Furthermore, please cancel my subscription with immediate effect as of 31 October 2025, the date on which my service was disconnected. Kindly confirm the email address to which the cancellation confirmation can be sent. If the email address is not provided by close of business today, I will send my cancellation request to the same email address used to submit the proof of transaction.
For your reference: because card details were used to make the payment, due to the nature of your business, the payment was a subscription and not a debit order. Therefore, a “payment confirmation letter” is not attainable. Please discuss this internally with your accounts department, as I am confident, they will be able to confirm what I believe you should already know. Again, if this matter is not resolved by close of business today, please consider this as notification to cancel my subscription, and I will proceed with the reversal.
BV
Busi V's updateReviewer Update
05 Nov 2025, 15:20I will be sending my cancellation email shortly and will reverse the payments. Enjoy your day!
BV
Busi V's update05 Nov 2025, 15:20
Reviewer Update
I will be sending my cancellation email shortly and will reverse the payments. Enjoy your day!
BV
Busi V's updateReviewer Update
06 Nov 2025, 11:02@ RAIN - There is a lady by the name of Tshegofatso from your "Customer Experience Retentions Department", please give that woman her FLOWERS! The way she handled my issue with such patience, professionalism, and kindness. She truly went above and beyond to assist me, and she deserves ALL the recognition. Every organisation needs people like her, FACTS! Thank you, Tshegofatso!
BV
Busi V's update06 Nov 2025, 11:02
Reviewer Update
@ RAIN - There is a lady by the name of Tshegofatso from your "Customer Experience Retentions Department", please give that woman her FLOWERS! The way she handled my issue with such patience, professionalism, and kindness. She truly went above and beyond to assist me, and she deserves ALL the recognition. Every organisation needs people like her, FACTS! Thank you, Tshegofatso!