1 reviews | Active since Sept 2025
Unreliable Service!
I am utterly disappointed with the service received from Rain. My internet has been down for 8 days and counting.
The internet connection has been consistently slow (3mbps) and unreliable, making it extremely difficult to carry out daily tasks! When a speed test is done the result remains between 0.03 and 5mbps download - this is ridiculously unacceptable.
I have reached out to your customer service for assistance, but unfortunately, my interactions have not met my expectations. I have more than 10 tickets logged, but to date, no one has called to resolve the issue. Instead, I keep making calls to the call centre where I am told this is escalated - however no result. Additionally I have submitted a cancellation request and was told that some one will be in touch - it has been 4 days and yet to reply.
I believe improvements in both service quality and customer support are necessary to enhance the overall customer experience.
I hope this review will get some attention.
Thanks
Tracy Cornelissen ***
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
I am writing to express my frustration regarding an ongoing issue with my internet service, which has been down for the past 13 days. Despite escalating the matter, there has been no progress or resolution provided.
As a loyal customer, I expected more prompt and effective action to resolve this issue. Given the continued service disruption and lack of communication, I would like to formally request the cancellation of my service and a refund for the month.
I appreciate your immediate attention to this matter and look forward to your swift response.
Thank you.
Sincerely,
I am writing to express my frustration regarding an ongoing issue with my internet service, which has been down for the past 13 days. Despite escalating the matter, there has been no progress or resolution provided.
As a loyal customer, I expected more prompt and effective action to resolve this issue. Given the continued service disruption and lack of communication, I would like to formally request the cancellation of my service and a refund for the month.
I appreciate your immediate attention to this matter and look forward to your swift response.
Thank you.
Sincerely,
Thank you for your response. However I have already made my payment for the month of September & in light of the circumstances, I would prefer a refund of 50% for this month. I am cancelling the service with immediate effect - last day of connection should be 25 September.
Also, I have not yet received an explanation regarding the problem, which has caused me considerable inconvenience.
I look forward to your prompt response.
Best regards
Tracy
Thank you for your response. However I have already made my payment for the month of September & in light of the circumstances, I would prefer a refund of 50% for this month. I am cancelling the service with immediate effect - last day of connection should be 25 September.
Also, I have not yet received an explanation regarding the problem, which has caused me considerable inconvenience.
I look forward to your prompt response.
Best regards
Tracy