EJ
Evert J
1 reviews | Active since Jan 2023
13 Jan 2023, 11:52
Unreliable service and unhelpful support
They're all good when the internet actually works. But for some reason their internet goes off during loadshedding (i.e. 8+ hours a day), and they can't tell me why the tower goes off, or when they will resolve it. It's been more than a month now, and they just keep saying they're working on it with no ETR. When I email them it takes three emails from my side before they respond. They'll also send you emails saying they "tried to call you", but you won't have any missed calls. Give them a skip, too unreliable and not helpful.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
13 Jan 2023, 12:02Hi Evert.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply13 Jan 2023, 12:02
Official
Hi Evert.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
EJ
Evert J's updateReviewer Update
15 Jan 2023, 10:05Why are you not replying to my emails? How many must I send before I get a response?
EJ
Evert J's update15 Jan 2023, 10:05
Reviewer Update
Why are you not replying to my emails? How many must I send before I get a response?
EJ
Evert J's updateReviewer Update
15 Jan 2023, 11:29Rain's reply: " Our 4G and 5G network is reliant on power from the national grid. Therefore, when there is load shedding or power outages our 4G and 5G network may be interrupted and services affected. Rain cannot guarantee continued service during power outages and loadshedding. Rain shall not be liable to the consumer for service interruptions caused by a power service provider. "
That is not my query. This is a perfect example of your unhelpful service. I'm asking why you haven't rep**** to my emails I sent?
On 10 Jan I called your customer care to inform you I want to cancel my contract with rain (due to you not supplying internet during loadshedding), and that I want my January payment reimbursed. Later that day, I received a mail from you saying you've been trying to reach me on my phone, but I rep**** on 11 Jan saying I don't have any missed calls, and you can call me any time.
On 13 Jan I once again rep**** to your mail saying you haven't responded, and you must call me. I have received no reply on that. Now you're giving non-answers to questions I haven't asked.
Will be downgrading this review to one star, exceptionally bad customer service.
That is not my query. This is a perfect example of your unhelpful service. I'm asking why you haven't rep**** to my emails I sent?
On 10 Jan I called your customer care to inform you I want to cancel my contract with rain (due to you not supplying internet during loadshedding), and that I want my January payment reimbursed. Later that day, I received a mail from you saying you've been trying to reach me on my phone, but I rep**** on 11 Jan saying I don't have any missed calls, and you can call me any time.
On 13 Jan I once again rep**** to your mail saying you haven't responded, and you must call me. I have received no reply on that. Now you're giving non-answers to questions I haven't asked.
Will be downgrading this review to one star, exceptionally bad customer service.
EJ
Evert J's update15 Jan 2023, 11:29
Reviewer Update
Rain's reply: " Our 4G and 5G network is reliant on power from the national grid. Therefore, when there is load shedding or power outages our 4G and 5G network may be interrupted and services affected. Rain cannot guarantee continued service during power outages and loadshedding. Rain shall not be liable to the consumer for service interruptions caused by a power service provider. "
That is not my query. This is a perfect example of your unhelpful service. I'm asking why you haven't rep**** to my emails I sent?
On 10 Jan I called your customer care to inform you I want to cancel my contract with rain (due to you not supplying internet during loadshedding), and that I want my January payment reimbursed. Later that day, I received a mail from you saying you've been trying to reach me on my phone, but I rep**** on 11 Jan saying I don't have any missed calls, and you can call me any time.
On 13 Jan I once again rep**** to your mail saying you haven't responded, and you must call me. I have received no reply on that. Now you're giving non-answers to questions I haven't asked.
Will be downgrading this review to one star, exceptionally bad customer service.
That is not my query. This is a perfect example of your unhelpful service. I'm asking why you haven't rep**** to my emails I sent?
On 10 Jan I called your customer care to inform you I want to cancel my contract with rain (due to you not supplying internet during loadshedding), and that I want my January payment reimbursed. Later that day, I received a mail from you saying you've been trying to reach me on my phone, but I rep**** on 11 Jan saying I don't have any missed calls, and you can call me any time.
On 13 Jan I once again rep**** to your mail saying you haven't responded, and you must call me. I have received no reply on that. Now you're giving non-answers to questions I haven't asked.
Will be downgrading this review to one star, exceptionally bad customer service.
EJ
Evert J's updateReviewer Update
15 Jan 2023, 21:13No, my request was to be refunded my cost for January's service, as it only works half the time
EJ
Evert J's update15 Jan 2023, 21:13
Reviewer Update
No, my request was to be refunded my cost for January's service, as it only works half the time
EJ
Evert J's updateReviewer Update
16 Jan 2023, 20:55I don't care. Cancel my contract. I tried doing it online, but once again I got a email from Rain saying "you tried contacting me", but I've got no missed calls. Don't call me, don't ask me further questions. Just cancel my contract.
EJ
Evert J's update16 Jan 2023, 20:55
Reviewer Update
I don't care. Cancel my contract. I tried doing it online, but once again I got a email from Rain saying "you tried contacting me", but I've got no missed calls. Don't call me, don't ask me further questions. Just cancel my contract.
EJ
Evert J's updateReviewer Update
17 Jan 2023, 11:46Are you sure? Because an hour ago I got ANOTHER email saying you couldn't reach me on my phone, but I don't have any missed calls. Stop trying to call me, and cancel the service.
EJ
Evert J's update17 Jan 2023, 11:46
Reviewer Update
Are you sure? Because an hour ago I got ANOTHER email saying you couldn't reach me on my phone, but I don't have any missed calls. Stop trying to call me, and cancel the service.