CT
Calvin T
1 reviews | Active since Nov 2021
26 Jan 2023, 21:55
Unreliable Rain at it's best
I normally pay my service on the 26th, I paid my service this morning but my internet is still off even hours after making a payment, I have called customer service multiple times, I've been kept on hold for forever. I now have a combined total of 5 days with no internet connection on this month. If they gonna keep customers on hold for such a long time why can't they just have a toll free customer service? Personally I feel that they need to start reimbursing customers for the days the service was down. Gone are the days were you could rely on Rain, they have lost their touch indeed. To anyone who knows a better alternative please help I can't go on like this.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
27 Jan 2023, 08:07Hi Calvin.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply27 Jan 2023, 08:07
Official
Hi Calvin.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Calvin T's updateReviewer Update
28 Jan 2023, 20:46This is really frustrating, it's been days now without internet, I'm tired of calling and writing reviews, I've repeatedly followed all the instructions but its still the same thing
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Calvin T's update28 Jan 2023, 20:46
Reviewer Update
This is really frustrating, it's been days now without internet, I'm tired of calling and writing reviews, I've repeatedly followed all the instructions but its still the same thing
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Calvin T's updateReviewer Update
29 Jan 2023, 14:53So every time there's no signal you'll perform simswap? I rejected the simswap last week and I'm still refusing it now, I have
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Calvin T's update29 Jan 2023, 14:53
Reviewer Update
So every time there's no signal you'll perform simswap? I rejected the simswap last week and I'm still refusing it now, I have
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Calvin T's updateReviewer Update
29 Jan 2023, 14:55I have no interest in Sim swap because the simcard is not damaged, why can't you just find the root of the problem and fix it instead of trying to get me to do a simswap every weekend
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Calvin T's update29 Jan 2023, 14:55
Reviewer Update
I have no interest in Sim swap because the simcard is not damaged, why can't you just find the root of the problem and fix it instead of trying to get me to do a simswap every weekend
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Calvin T's updateReviewer Update
29 Jan 2023, 17:09One of the agents I spoke to adviced me to do that, I did it still didn't work. Earlier I called the customer care and the lady I spoke to told me that the billing department is the one blocking my services because my payment is not "appearing" on their end.
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Calvin T's update29 Jan 2023, 17:09
Reviewer Update
One of the agents I spoke to adviced me to do that, I did it still didn't work. Earlier I called the customer care and the lady I spoke to told me that the billing department is the one blocking my services because my payment is not "appearing" on their end.
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Calvin T's updateReviewer Update
29 Jan 2023, 17:10How does the payment not appear on their end if when I log in on my account it shows that I don't owe anything
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Calvin T's update29 Jan 2023, 17:10
Reviewer Update
How does the payment not appear on their end if when I log in on my account it shows that I don't owe anything
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Calvin T's updateReviewer Update
29 Jan 2023, 17:50So in other words there's no way of fixing the problem? I'm sorry but it's really difficult to consider this simswap route because even the day my area didn't have signal due to tower that was down I was advised to do a simswap whereas at that time I knew handful of people who didn't have connection. Simswap can take up to 5 days, I need internet to, the inconvenience Rain is causing me is just on another level.
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Calvin T's update29 Jan 2023, 17:50
Reviewer Update
So in other words there's no way of fixing the problem? I'm sorry but it's really difficult to consider this simswap route because even the day my area didn't have signal due to tower that was down I was advised to do a simswap whereas at that time I knew handful of people who didn't have connection. Simswap can take up to 5 days, I need internet to, the inconvenience Rain is causing me is just on another level.
CT
Calvin T's updateReviewer Update
29 Jan 2023, 18:27Well the simcard was fine just this morning but now it doesn't connect to any network, it's quite clear that I'm being bul**** into doing the simswap whether I like it or not, whether that affects my work or not it clearly doesn't matter to Rain. I will request the simswap because clearly there's nothing I can do with this "defective" simcard but this is customer bulling at it's best. Check the number of days I don't have internet connection and tell me if that would be acceptable to you if you were in my shoes.
CT
Calvin T's update29 Jan 2023, 18:27
Reviewer Update
Well the simcard was fine just this morning but now it doesn't connect to any network, it's quite clear that I'm being bul**** into doing the simswap whether I like it or not, whether that affects my work or not it clearly doesn't matter to Rain. I will request the simswap because clearly there's nothing I can do with this "defective" simcard but this is customer bulling at it's best. Check the number of days I don't have internet connection and tell me if that would be acceptable to you if you were in my shoes.