Unreliable RAIN

I want my internet restored and activated since my account is NOT OVERDUE!! I've been calling your 0860 number but holding on forever!! Your services are really pathetic

I had this very same problem the same time last year, I ended up dealing with an agent named Gurshwin, who advised me Rain's billing and invoices are generated on the 1st of each month and since my pay date is the 25th of each month it automatically puts my account in overdue. This doesn't make any sense!! Then why give consumers the freedom to choose a payment date if this is the end result. My account was paid on the 25th October R554, next payment due date is only the 25th November, why is my account reflecting OVERDUE!! Your billing system is WACK

Why must one reach this stage first before one's connection is restored. It should never have been disconnected in the first place, but this has really made me realize I need to review and shop around for a more reliable network provider. I cannot waste unnecessary data and airtime to try and reach rain to resolve an issue that should never have existed. I'm genuinely fed-up with rain

Why is rain blocking me from accessing my account and viewing my invoices/statements when my account is up to date?? They keep prompting me to complete my new card details but I don't have to do so since I pay timeously every month, on the 25th, via the link. Rain is sickening, to say the least!!