KG
Kanutsai G

1 reviews | Active since Jan 2018

05 Dec 2022, 11:28

Unreliable internet connection

I have been without internet connection since Saturday, I have logged complaints with Support but no-one seems to care. I have been trying numerous times to contact Rain and noone seems to be answering the phones. This is terrible service. I am currently working from home and cannot work due to their unreliable internet connection.

0
Replies (3)
Rain
Rain's reply05 Dec 2022, 11:29
Official

Hi Kanutsai 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain

 
KG
Kanutsai G's update05 Dec 2022, 11:33
Reviewer Update
This is not fair at all. Since Saturday and no ETA. My account is updated I cannot afford to pay extra.
KG
Kanutsai G's update05 Dec 2022, 11:46
Reviewer Update
What's the process if I want to cancel my subscription as it's pointless to have Rain. I will search for another provider