EL
Enoch L
1 reviews | Active since Nov 2021
09 Dec 2021, 20:12
Unreliable internet
Your internet is unstable and it is making me UNSTABLE !!! I've been struggling with you guys for weeks now. You just close tickets, you don't reply on my queries, you haven't solved my problem nor can you provide a solution. You are just waiting it out whilst and happily taking my cash.
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Replies (4)EL
Enoch L's updateReviewer Update
10 Dec 2021, 16:09I'll check tonight after work. But I don't expect any improvement. I mean, just asking me to check after not mentioning that you've changed anything would imply that nothing has been done. How would it be any different from yesterday or all the days before? I'll be able to check the connectivity during the mornings next week, when I'm on leave.
EL
Enoch L's update10 Dec 2021, 16:09
Reviewer Update
I'll check tonight after work. But I don't expect any improvement. I mean, just asking me to check after not mentioning that you've changed anything would imply that nothing has been done. How would it be any different from yesterday or all the days before? I'll be able to check the connectivity during the mornings next week, when I'm on leave.
EL
Enoch L's updateReviewer Update
12 Dec 2021, 18:53Still unstable. Like I said, how could it change unless something has been done?
EL
Enoch L's update12 Dec 2021, 18:53
Reviewer Update
Still unstable. Like I said, how could it change unless something has been done?
EL
Enoch L's updateReviewer Update
12 Dec 2021, 21:25I have another question. In ticket #***4, Nyasha Gwaku mentioned that the technician might do a possible device swap out. Do you give customers faulty devices? Or devices with short life times? If this could be a faulty router scenario why haven't you swapped it out? And if that is a solution, may I please request a device swap out? Because if it isn't the tower, it isn't the router's location - then it is either you guys that have a problem with how you control the internet bandwidth or a faulty device. It has been 15 days since the original ticket has been logged. I started having the issue a week or so before that already. That's almost a month now. I'm at wits end, I'll cut you guys off and go to another service provider. I'm not getting what I'm paying for.
EL
Enoch L's update12 Dec 2021, 21:25
Reviewer Update
I have another question. In ticket #***4, Nyasha Gwaku mentioned that the technician might do a possible device swap out. Do you give customers faulty devices? Or devices with short life times? If this could be a faulty router scenario why haven't you swapped it out? And if that is a solution, may I please request a device swap out? Because if it isn't the tower, it isn't the router's location - then it is either you guys that have a problem with how you control the internet bandwidth or a faulty device. It has been 15 days since the original ticket has been logged. I started having the issue a week or so before that already. That's almost a month now. I'm at wits end, I'll cut you guys off and go to another service provider. I'm not getting what I'm paying for.
EL
Enoch L's updateReviewer Update
12 Dec 2021, 21:48Also when I try to split the 4g and 5g wifi, only the 4g wifi shows. I'm getting real suspect that it's either faulty device or a faulty firmware update
EL
Enoch L's update12 Dec 2021, 21:48
Reviewer Update
Also when I try to split the 4g and 5g wifi, only the 4g wifi shows. I'm getting real suspect that it's either faulty device or a faulty firmware update