Unreliable connection, sh**t service

I’m extremely disappointed with the service I’ve received. After using Rain101 for about a year, I began experiencing ongoing connection issues — constant buffering and progressively slower speeds. It reached a point where I could barely join a Zoom meeting or even send a picture on WhatsApp. I then switched to Loop, hoping for an improvement, but the experience has been even worse — and it hasn’t even been a full month. The service has been consistently unreliable, yet I’m repeatedly told there are no issues in my area and advised to reboot daily, which has not resolved anything. What’s most frustrating is that I’m still being charged the full subscription fee while receiving substandard service. On top of that, I’ve had to purchase additional data from another provider just to be able to work. To make matters worse, I was recently informed that if I choose to cancel, I will still be billed the full subscription on the 15th, and the cancellation will only take effect on the 25th. This is especially concerning because on 25 March, I was already charged an upfront fee of nearly R600 before even receiving the Loop service. Now I’m being told that the charge on the 15th will only cover the 9 days leading up to cancellation on the 25th — which is completely unreasonable. It’s difficult to understand how I’m being billed in this way, especially given the poor service I’ve experienced. Being expected to pay full subscription fees for such a short period, on top of previous charges, feels unfair and unjustified. This entire situation is unacceptable.