RM
Rejoice M
1 reviews | Active since Nov 2023
26 Nov 2023, 10:32
Unreliable and *********** consumers
The most unreliable data provider ever. Very quick to disconnect internet even when it’s difficult to get through to them when you need support. I’ve requested an account billing date change to last day of the month and was told it can’t be done. Made payment on the 31st of October 2023 and now my internet was cut off, it’s not even month end yet and got **********, called customer care and was told “that’s how it is” meaning the service can’t run to end of the month because of failed debit order which I’ve requested to be changed. I’ve been struggling with connection and yet still got cut off before month end. I’m not happy with the poor service.
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
28 Nov 2023, 08:54Hi Rejoice Masemola
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply28 Nov 2023, 08:54
Official
Hi Rejoice Masemola
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
RM
Rejoice M's updateReviewer Update
29 Nov 2023, 16:52Can you explain why you keep sweeping my bank account??
RM
Rejoice M's update29 Nov 2023, 16:52
Reviewer Update
Can you explain why you keep sweeping my bank account??
RM
Rejoice M's updateReviewer Update
30 Nov 2023, 11:55Attempt to collect payment on what grounds?? I do not recall getting into a fixed term contract with Rain therefore your system has no right in sweeping my account. This is unacceptable conduct
RM
Rejoice M's update30 Nov 2023, 11:55
Reviewer Update
Attempt to collect payment on what grounds?? I do not recall getting into a fixed term contract with Rain therefore your system has no right in sweeping my account. This is unacceptable conduct
RM
Rejoice M's updateReviewer Update
30 Nov 2023, 11:57What’s the meaning of until the amount is settled??? I do not owe you and you have no right to sweep my bank account. I will escalate this further
RM
Rejoice M's update30 Nov 2023, 11:57
Reviewer Update
What’s the meaning of until the amount is settled??? I do not owe you and you have no right to sweep my bank account. I will escalate this further
RM
Rejoice M's updateReviewer Update
25 Mar 2024, 11:52Good day,
Can anyone explain to me why my internet was cut off as the agreed payment date was last day of the month as previously requested. I’ve made payment on the last day of the month since the year started and my internet is somehow disconnect and I cut get through to customer service as there’s outstanding payment logged in my profile. Can you fix this please
Can anyone explain to me why my internet was cut off as the agreed payment date was last day of the month as previously requested. I’ve made payment on the last day of the month since the year started and my internet is somehow disconnect and I cut get through to customer service as there’s outstanding payment logged in my profile. Can you fix this please
RM
Rejoice M's update25 Mar 2024, 11:52
Reviewer Update
Good day,
Can anyone explain to me why my internet was cut off as the agreed payment date was last day of the month as previously requested. I’ve made payment on the last day of the month since the year started and my internet is somehow disconnect and I cut get through to customer service as there’s outstanding payment logged in my profile. Can you fix this please
Can anyone explain to me why my internet was cut off as the agreed payment date was last day of the month as previously requested. I’ve made payment on the last day of the month since the year started and my internet is somehow disconnect and I cut get through to customer service as there’s outstanding payment logged in my profile. Can you fix this please
RM
Rejoice M's updateReviewer Update
25 Mar 2024, 12:26But this contradicts with the responses you’ve previously supp****. This is unacceptable and unprofessional. This level of customer service incompetence is annoying. You agreed to change my payment date previously and now you’re coming with a different story?
RM
Rejoice M's update25 Mar 2024, 12:26
Reviewer Update
But this contradicts with the responses you’ve previously supp****. This is unacceptable and unprofessional. This level of customer service incompetence is annoying. You agreed to change my payment date previously and now you’re coming with a different story?
RM
Rejoice M's updateReviewer Update
25 Mar 2024, 12:29Please refer to the response you’ve provided on the 28th of November 2023? You’re literally ripping customers off what they paid for. Why can’t my payment run until end of the month since I’ve paid on the last day of the month in February??
RM
Rejoice M's update25 Mar 2024, 12:29
Reviewer Update
Please refer to the response you’ve provided on the 28th of November 2023? You’re literally ripping customers off what they paid for. Why can’t my payment run until end of the month since I’ve paid on the last day of the month in February??
RM
Rejoice M's updateReviewer Update
25 Mar 2024, 12:30I’m going to cancel this nonsense, very dissatisfied and disappointed with your service
RM
Rejoice M's update25 Mar 2024, 12:30
Reviewer Update
I’m going to cancel this nonsense, very dissatisfied and disappointed with your service
RM
Rejoice M's updateReviewer Update
26 May 2024, 09:46I find it very shocking and disturbing that a service provider such as Rain does not care about customer centricity and lacks better service to its customers. The incompetence of the accounts unit and the support team is really questionable, I’ve been asking for the same thing since last year and to this day my billing date has not changed to the last day of the month as requested. All of a sudden my internet is cut off yet I’ve requested to be billed on the last day of the month. Clearly Rain does not care about its reputation and customers that bring business to them.
RM
Rejoice M's update26 May 2024, 09:46
Reviewer Update
I find it very shocking and disturbing that a service provider such as Rain does not care about customer centricity and lacks better service to its customers. The incompetence of the accounts unit and the support team is really questionable, I’ve been asking for the same thing since last year and to this day my billing date has not changed to the last day of the month as requested. All of a sudden my internet is cut off yet I’ve requested to be billed on the last day of the month. Clearly Rain does not care about its reputation and customers that bring business to them.
RM
Rejoice M's updateReviewer Update
28 May 2024, 10:41I’m now convinced that rain is nothing but run by mediocre *********** people who can’t distinguish what last day of the month payment means. A **** selling nothing but lies to consumers, not talking about the poor connectivity issues that can’t be fixed yet they’re quick to disconnect if payment is not received. Can someone provide me with my bandwidth report because I can’t be paying R600 to get a bandwidth of 3mbps let an alone a SIM card with only 2gb and the other sim with nothing.
RM
Rejoice M's update28 May 2024, 10:41
Reviewer Update
I’m now convinced that rain is nothing but run by mediocre *********** people who can’t distinguish what last day of the month payment means. A **** selling nothing but lies to consumers, not talking about the poor connectivity issues that can’t be fixed yet they’re quick to disconnect if payment is not received. Can someone provide me with my bandwidth report because I can’t be paying R600 to get a bandwidth of 3mbps let an alone a SIM card with only 2gb and the other sim with nothing.
RM
Rejoice M's updateReviewer Update
25 Aug 2024, 11:21Can someone explain why my internet is disconnected when I have requested payment date to be the last day of the month. I’m definitely cancelling this nonsense because clearly my request lands on deaf ears.
RM
Rejoice M's update25 Aug 2024, 11:21
Reviewer Update
Can someone explain why my internet is disconnected when I have requested payment date to be the last day of the month. I’m definitely cancelling this nonsense because clearly my request lands on deaf ears.
RM
Rejoice M's updateReviewer Update
25 Aug 2024, 11:24I’ve been asking for payment date change since November 2023 and almost a year later I still have issues. Rain doesn’t care about it’s customers and I’m now will be looking for a service provider that is customer centric and takes their customer frustrations seriously. Your incompetency is out of this world
RM
Rejoice M's update25 Aug 2024, 11:24
Reviewer Update
I’ve been asking for payment date change since November 2023 and almost a year later I still have issues. Rain doesn’t care about it’s customers and I’m now will be looking for a service provider that is customer centric and takes their customer frustrations seriously. Your incompetency is out of this world
RM
Rejoice M's updateReviewer Update
09 Sept 2024, 09:05Then what is the reason of my internet service being cut-off on the 25th until I make payment??
RM
Rejoice M's update09 Sept 2024, 09:05
Reviewer Update
Then what is the reason of my internet service being cut-off on the 25th until I make payment??