Unreconciled Payments: Rain has refused to process a refund for the unaccounted payments and is proceeding to discontinue their services.

The service experience has been extremely disappointing. We encountered network issues, which led to the accidental processing of four payments due to frustration. Out of these, Rain claims to have located only two, and of those, only one has been refunded. The other identified payment was allocated to the current month, while the remaining two payments are unaccounted for. Despite providing proof of payment from our bank for all four transactions, Rain insists they can only verify two.

Adding to the frustration, Rain is now discontinuing their services, citing non-payment, despite the ongoing dispute. We have contacted their support team at least ten times, only to be told repeatedly that the matter will be escalated to their billing department. However, there has been no follow-up or resolution. It feels like we have effectively given them money with no recourse.

To make matters worse, their support team lead is unavailable, and there appears to be no alternative escalation path to resolve this issue. This has been an incredibly frustrating and unsatisfactory experience.