UNPROFESSIONAL SERVICE

I HAVE QUERIED WITH RAIN SUPPORT WHY WE WERE DEBITED FOR A SIM CARD THAT WE NEVER ACTIVATED. HAVE REQUESTED A REFUND OF THE 2 MONTHS THAT THEY DEBITED OUR BANK ACCOUNT. THEIR ORIGINAL ANSWER WAS THAT WE DID NOT CANCEL THE SIM CARD. MY QUERY IS THAT WE DID NOT ACTIVATE THE CARD, AS NO RICA DOCUMENTS WERE SUBMITTED. WE HAVE NOW SUBSEQUENTLY CANCELLED THE CARD. WE STILL NEED THEM TO REFUND US FOR THE 2 DEBITS. HAVE NOT HAD ANY FEEDBACK FROM RAIN.