Unprofessional service

I’ve been writing to you every month since Feb.

I’ve been requesting a non usage refund for months now and I’ve been speaking to community managers on this platform instead of speaking to someone in the relevant department

Long story short, my router stopped working in Aug 2024 to Jan 2025 and I requested a refund because I was still being debited

Rain responds and says they refunded me R2281,77 on the 26th of Feb but my account records show that I was only paid R691.77. I say ok, please email me proof of this and I haven’t been given that courtesy because I’m adamant that if they did pay, it was to the wrong account. I am willing to show proof of this but I actually need to be in contact with someone to do so.

Now, I have 2 grievances 1. I haven’t been emailed this proof - and can I please not ask again, or wait another month 2. R2287 is not equivalent to being debited about R650 for 6 months. I need an explanation as to how you got to this figure

At this point I’m ready to cancel my subscription because it’s not right to be treated like this.

My number *** Email: *** Acc number where refund of R691 was paid into: *** Reference of said query from Feb: ***2