Unprofessional Router Collection Process and Poor Communication from Rain

I cancelled my Rain subscription in April 2025 due to an unresolved issue that began in December, with the cancellation set to take effect on 01 May 2025 upon returning the 5G router. I requested a collection and was notified that I’d be contacted. However, my call history shows multiple issues: from +***9, I received short calls (lasting a few seconds) on 11 April (12:08 pm), 15 April (4:06 pm), and 27 April (10:03 am and 2:25 pm), which disconnected before I could answer. From +***6, I received calls on 28 April (2:55 pm, 1 min 11 sec incoming, where I heard background chatter in a non-English language with no response to my repeated "hello" greetings), 24 April (11:39 am and 9:40 am missed calls), 16 April (9:33 am missed call), and 14 April (9:23 am incoming 0 mins 1 sec, 9:24 am outgoing), with the outgoing call not registered and unanswered.

Since the last contact attempt on 28 April, I am still waiting for Rain to phone me regarding the router collection. The device and SIM card were disconnected on 30 April 2025, as the issue should have been resolved by then. Additionally, Rain deducted payment from my account after my cancellation, despite my upfront payment model. I believe this is unfair as I’ve requested collection of the router and am still waiting for proper communication to arrange it. The lack of professional call handling from both +***9 and +***6, combined with the unauthorized deduction, mirrors the poor customer service I’ve experienced previously with Rain. I also note that a Cell C number used during registration was not utilized for any of these communications, further complicating the process.

I request Rain to arrange a proper router collection with clear and professional communication, refund the unauthorized deduction, and improve their customer service to prevent such frustrating experiences.