UNPROFESSIONAL EMPLOYEES

Good day,

I have been a customer of yours since September 2020. I called into your support team on Friday 30 September 2022 after being on hold for around 6mins I got through.

I am unsure of the call centre agent's name, but I advised her that her background was extremely noisy and that I could barely hear her, so I was unsure how she could hear me. She then said she would ask them to quieten down after I said thank you she hung up on me. Absolutely disgusting.

I, myself work in the HR department for a Call Centre and I can assure you that my agents would never treat a PAYING customer like this? What kind of Banana Republic are you running?

I want this escalated IMMEDIATELY and I was a personal apology from this rude, unprofessional employee.

Thank you.