TM
Thavan M
1 reviews | Active since Oct 2011
23 Jun 2021, 15:16
Unprofessional and ********* collection process by Rain
I have to return a very expensive external router that I signed for (a legal document). Rain sent RAM to collect twice but they expect me to just accept a simple ram receipt. The collection does not record serial number or image of router returned. If it is swopped out , I will be held responsible. How can Rain be so unprofessional? I need the original document back or a receipt detailing what I returned. Apparently, items have been returned but the contents were "bricks".
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Replies (2)TM
Thavan M's updateReviewer Update
23 Jun 2021, 16:19After chatting to a Rain consultant, it seems that RAM has inadequate collection processes. Why cant they take a photo of the item collected like they do for the ID? It seems that they dont care to follow instructions because they get paid irrespective..... Rain should reconsider this policy as it promotes abuse or they can change their courier SP
TM
Thavan M's update23 Jun 2021, 16:19
Reviewer Update
After chatting to a Rain consultant, it seems that RAM has inadequate collection processes. Why cant they take a photo of the item collected like they do for the ID? It seems that they dont care to follow instructions because they get paid irrespective..... Rain should reconsider this policy as it promotes abuse or they can change their courier SP
TM
Thavan M's updateReviewer Update
17 Oct 2021, 14:12WHY can't rain save SUPPORT requests in the app ?
It's pathetic that one does not have access to problems logged. They NEED to be TRANSPARENT.
They provide a link that does not take one to their resolution. Pathetic service
It's pathetic that one does not have access to problems logged. They NEED to be TRANSPARENT.
They provide a link that does not take one to their resolution. Pathetic service
TM
Thavan M's update17 Oct 2021, 14:12
Reviewer Update
WHY can't rain save SUPPORT requests in the app ?
It's pathetic that one does not have access to problems logged. They NEED to be TRANSPARENT.
They provide a link that does not take one to their resolution. Pathetic service
It's pathetic that one does not have access to problems logged. They NEED to be TRANSPARENT.
They provide a link that does not take one to their resolution. Pathetic service