Unprofessional and despicable service

Exactly a week ago I paid my arrears on my rain account as instructed on the system and I expected immediate reconnection but that didn't happen. I tried refreshing my browser thinking that would help but there still was an indication that I should pay my arrears. I contacted the call center and logged a complaint via email simultaneously the following day. I even sent proof that the correct amount was debited from my account. I kept on contacting the call center and I was told that my payment is reflecting on their screen and my matter was reported to the technical department called "Tier 2". I waited for my matter to be resolved in the days that followed but nothing transpired. Then on Friday the 14th of June I recieved an email that said I should rate the feedback I recieved. How can I rate the service when my issue hasn't been resolved and not a single person has explained the glitch that caused my payment not to reflect.