NN
Noxolo N
1 reviews | Active since Mar 2013
10 Jun 2024, 13:12
Unprofessional
My account was debited after I had made a payment. Now when they are meant to refund I am sent on an uguided tour with consultants who do not have a clue as to what they are doing. A week later my refund is still not logged on their system after I have been told to expect payment in 7 to 10 working days.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
10 Jun 2024, 13:18Hi Noxolo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply10 Jun 2024, 13:18
Official
Hi Noxolo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NN
Noxolo N's updateReviewer Update
10 Jun 2024, 13:30I humbly request that this matter be dealt with pronto as I have already been made to wait for a week.
Apologies is all I have been receiving but I actually need action on the matter.
Apologies is all I have been receiving but I actually need action on the matter.
NN
Noxolo N's update10 Jun 2024, 13:30
Reviewer Update
I humbly request that this matter be dealt with pronto as I have already been made to wait for a week.
Apologies is all I have been receiving but I actually need action on the matter.
Apologies is all I have been receiving but I actually need action on the matter.
NN
Noxolo N's updateReviewer Update
10 Jun 2024, 15:14Again if I may ask, why is it R705 instead of R1300 as I paid the whole balance of R1398 that was outstanding?
NN
Noxolo N's update10 Jun 2024, 15:14
Reviewer Update
Again if I may ask, why is it R705 instead of R1300 as I paid the whole balance of R1398 that was outstanding?
NN
Noxolo N's updateReviewer Update
10 Jun 2024, 15:39I beg to differ with the numbers. Will send a detailed breakdown as I have learnt to keep track. Unless if the contract between us has been changed.
NN
Noxolo N's update10 Jun 2024, 15:39
Reviewer Update
I beg to differ with the numbers. Will send a detailed breakdown as I have learnt to keep track. Unless if the contract between us has been changed.
NN
Noxolo N's updateReviewer Update
12 Jun 2024, 14:30Good day,
I am still waiting for the "reach out"
I would also like to receive confirmation of my refund being escalated and release thereof. I do not want to have to wait another week only to be told that refund was not logged in.
I am still waiting for the "reach out"
I would also like to receive confirmation of my refund being escalated and release thereof. I do not want to have to wait another week only to be told that refund was not logged in.
NN
Noxolo N's update12 Jun 2024, 14:30
Reviewer Update
Good day,
I am still waiting for the "reach out"
I would also like to receive confirmation of my refund being escalated and release thereof. I do not want to have to wait another week only to be told that refund was not logged in.
I am still waiting for the "reach out"
I would also like to receive confirmation of my refund being escalated and release thereof. I do not want to have to wait another week only to be told that refund was not logged in.
NN
Noxolo N's updateReviewer Update
12 Jun 2024, 15:36I do not need any further assistance from you except for the refund that you promised I should expect on Saturday the 15th.
You respond with something here on Hellopeter and say the other on the phone call.
I just want my refund so I can continue to cancel my subscription with you, hopefully that will not be an issue seeing that everything else is.
You respond with something here on Hellopeter and say the other on the phone call.
I just want my refund so I can continue to cancel my subscription with you, hopefully that will not be an issue seeing that everything else is.
NN
Noxolo N's update12 Jun 2024, 15:36
Reviewer Update
I do not need any further assistance from you except for the refund that you promised I should expect on Saturday the 15th.
You respond with something here on Hellopeter and say the other on the phone call.
I just want my refund so I can continue to cancel my subscription with you, hopefully that will not be an issue seeing that everything else is.
You respond with something here on Hellopeter and say the other on the phone call.
I just want my refund so I can continue to cancel my subscription with you, hopefully that will not be an issue seeing that everything else is.