Unprofessional

I am a Rain customer for the last 7 - 8 months. Over Easter weekend my house was broken into and all my home content was ****** including my 5G wifi router. I logged online and logged a request for assistance to report the ****** router and block the sim - Never did I except to be **** to and the way I was assisted. But by phoning everyday for assistance I finally got someone to assist with the correct information and advised me to pay an amount of R3500 to replace the ****** router, which I did. I received my router and sim card on the 20th of April and up until today my sim is not activated - I am phoning the call centre and don't get assistance or an answer to why is it taking so long to activate my sim card. So today I want to understand please can someone tell me what is the problem - Please can a supervisor or manager call me so we can discuss because when I call and request for higher management they tell me they cannot transfer the call - I am willing to come to your office just to be assisted.