Unplugged yet I paid

I am so not happy with their services I have been offline since the 1st of June yet I have paid. My kids are using wifi to do their school work and that is the only reason why I decided to go with their wifi service. I have been sending them emails and they respond after 3 days or so asking me questions and when I respond it will take them another day to come back to me. I'm so upset with this whole thing and want to terminate my services