Unpleasant cancellation

Extremely frustrated with Rain as a service provide who are great at taking your money before you can use their service but when you want to cancel this "Month to month" service, they give excuses and do not cancel as I requested them to. On the 8th of Dec 2021 I called to cancel my subscription and received the ticket number #***4 and they informed me that the courier company will pick up the device from my place of residence. On the 14 of Dec I received a courtesy email from support and did not think otherwise as I had requested my service to be cancelled on the 8th. On the 18th Jan I called them again to follow up on when the courier would collect the device and I was told the service is still active and I need to cancel it before they would collect it. Its now another month that I have been charged for a service that I am not using and I want this service cancelled and my money back.

The consultant I spoke to has told me they have escalated it and nothing has been done since the 18th of Jan.

This is absolutely a pathetic service.