Unpaid refund

I'm lost for words the way I'm been treated by Rain. Unbelievable no 1 called me since to date, after Abdul **** to ME regarding my refund. I'm due for that money, cause their device was not working the 2nd device within 6 months. Pathetic service i must say, and their complaints department they apologize without acting up on it. I will tell tell people not to take anything from Rain cause they're *****sters i just hate the company they're cruel, as their client I'm said I've been ****** my hapoiness and money. Next step i need to contact my lawyers regarding what's due to me and cancel other devices that i pay for my Family. I will take Telkom once cause this is utter nonsense