Unlimited frustration and broken promises

This is an update to my previous rating for rain.

My score stays the same at 1 star. These guys are so oversubscribed that their equipment cannot handle the volume of traffic which is using their network. This is not my opinion, it is a fact confirmed by multiple service agents and their (ex) HOD of service.

I pity the service staff who have to field queries for rain, because their company is throwing them under the bus. How can rain think it is fair or ethical to keep selling a product they are unable to deliver on?!