Unlimited data, BUT no connectivity or support.

After having ENDLESS issues with Telkom, and extremely limited access through our ADSL line, I ordered a Rain SIM to test it out with the intention of switching over.

I received the SIM from Rain 2 days ago (it arrived quite quickly, even with the lockdown procedures in place). However, there are ZERO instructions regarding activation. It is noted on the packaging to contact them online for assistance.

I called the call center. They're closed for now. The automated message said to "Chat to us online".

I checked out the website. No chat function.

I sent a query through the website. Within 3 or 4hrs I had a response back, detailing instructions that are already on the website FAQ. Since replying to that email that I had already completed those troubleshooting steps, I have heard nothing back. Sent a follow up email - nothing.

What a fantastic first experience for what seemed like a solution to my issue.

Thanks RAIN, but you can keep your service.