Hellopeter
Share Your Experience
ZS
Zamahlase S

1 reviews | Active since Oct 2022

10 Mar 2023, 10:13

UNLESS YOU SERIOUSLY DONT HAVE A CHOICE, DONT USE RAIN!!!!!

It is rather unfortunate that whenever I have an issue with Rain I have to go to the extent of complaining on hello Peter to get it resolved. I have been having multiple connectivity issues since I upgraded to 5G and unfortunately it only seems to affect me because my neighbours and my brother (who's room is next to mine and we have the same product) all have perfect connectivity. I had written an email to rain in Dec if I'm not mistaken and I am still waiting for a response. When I did not make payment on the 25 of Jan an agent called me to inform me of this of which I had advised her of my issues and my email which has been ignored and she said she will have this escalated. I have not have connectivity since but somehow I am billed for the month of Feb? MAKE IT MAKE SENSE?! I had clearly advised all the staff I've talked to that I need clear connectivity as I am working remotely but all my cries fall on deaf ears. 2 weeks back I spoke to Thokoza who advised that she sees that I have not been connected since Jan and I will be credited for all those days, and just a few minutes ago I get an email saying I was?! Can this issue be resolved immediately amd can you confirm if my connection issues can be resolved once and for all or if I need to move to another service provider because this is seriously not on!!!!!

0
Replies (9)
Rain
Rain's reply10 Mar 2023, 10:23
Official
Hi Zamahlase.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain. 
ZS
Zamahlase S's update10 Mar 2023, 10:45
Reviewer Update
Right now I feel as though I am being played, I made Dec payment on the 28th and my payments have been up to date prior to that. I would like for you to stop my billing/cancel my subscription, or downgrade to 4G because I never had issues until I upgraded. I will settle my Jan bill because that's all that is outstanding. I want to attach my Dec pop but it's not giving me an option here.
ZS
Zamahlase S's update10 Mar 2023, 11:02
Reviewer Update
I just rechecked my bank statement, I made TWO payments in Dec one for R402 because I was credited for the days I had no connectivity and again on the 28th for R529, kindly elaborate which Dec 2022 payment you are referring to?
ZS
Zamahlase S's update10 Mar 2023, 11:05
Reviewer Update
Please cancel my subscription.
ZS
Zamahlase S's update10 Mar 2023, 11:24
Reviewer Update
Sent.
ZS
Zamahlase S's update10 Mar 2023, 12:18
Reviewer Update
I still dispute this because I usually make payment around the 10th even though I set my payment date to be on the 25th, please confirm when I started the post paid pack and I will have to consult with my bank because I am more than certain that the only payment missing is the Jan payment. Please stop my subscription immediately as I am looking to cancel once this has been resolved. Thank you
ZS
Zamahlase S's update10 Mar 2023, 12:46
Reviewer Update
Can I please get acknowledgment for the above as I am not going to be using your services any further.
ZS
Zamahlase S's update10 Mar 2023, 13:08
Reviewer Update
As stated I will have to consult with my bank with regards to this matter. Stop my subscription so no further charges will incur.
ZS
Zamahlase S's update10 Mar 2023, 13:23
Reviewer Update
Put my subscription on hold because I am not going to be paying more than I should, and I will be terminating as soon as payment is made I don't understand what is hard about this request. I don't want to go through this again at the end of the month with someone else