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I have received my Rain device on the 24th of may and have been struggling to connect. the matter was escalated to an internet connection department which the Last call recipient from the consultant was very disrespectful and rude. he was just dismissing me though out the call, I have assignment to do with no internet connection, he even dropped the line on me. what kind of customer service is that? I believe all calls are recorded and I don't need to take this feather than this, I know my rights as a customer. if he has a problem with fixing the matter he must just come and collect the device. it's useless for me if it's not working. I need this mess fixed