******** Deductions / ******* Business Operations

Good day, I took out a month to month contract for internet cover in April 2022 with the condition that I can cancel the contract if the speed is not optimal. The reason why I made sure about this at inception stage, was that the sales person/consultant already confirmed that they cannot guarantee the speed and the reception in the area is problematic.

After receiving the Sim card and activation we used the service for about a week and because the connectivity was so bad and we only had about 2mbs on average I connected Rain to inform them and that I'm canceling my contract with them due to the reasons stated.

I received a response mail with the ticket number "Your request (521529) has been updated. To add additional comments, reply to this email." On the 20th May 2022.

Now, based on the agreement I was supposed to get a refund because they informed me that you will only be billed for the actual usage...However, they stopped the service immediately and continued deducting from my bank account.(My credit card)

Yesterday another deduction was made.

Now I would like to inform you, you have been making deductions *******ly from my bank account and obviously this is ethical business operations.

I hereby request the following to be done 1. Refrain from making any future deductions. 2. A full refund from the date of the 20th May 2022

Failure to above will leave no option to use the means lawfully to illustrate my dissatisfaction and dissapointment.