RK
Ronnie K
1 reviews | Active since Nov 2022
16 Nov 2022, 09:45
******** debit
I know come to learn that Rain after cancelation and confirmation went and try to debit my account for R699.00 after agreeing to refund me. They refund me only 50% of the payment and at the same time debit me. This is bridging on *****. Absolutely ridiculous
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Replies (4)0
Replies (4)
Rain's replyOfficial
16 Nov 2022, 10:04Hi Ronnie.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply16 Nov 2022, 10:04
Official
Hi Ronnie.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
RK
Ronnie K's updateReviewer Update
16 Nov 2022, 10:20You are contradicting yourself. You say that I used 79.01Gb and therefore the partial refund. However a months credit was confirmed by Paroshnee Padayachee. The problem of your wifi network was that it kept dropping and rebooting. One cannot call that service.
Secondly, and more concerning you point and usage up to the 11th of Nov and therefore the refund of 50%. Thereafter there was no usage but you debit me the full amount of R699,00 on the 15th of Nov ? Your argument holds no substance and does not make sense. You confirmed on email that my account has been canceled but you try keep deducting money of my account !
Secondly, and more concerning you point and usage up to the 11th of Nov and therefore the refund of 50%. Thereafter there was no usage but you debit me the full amount of R699,00 on the 15th of Nov ? Your argument holds no substance and does not make sense. You confirmed on email that my account has been canceled but you try keep deducting money of my account !
RK
Ronnie K's update16 Nov 2022, 10:20
Reviewer Update
You are contradicting yourself. You say that I used 79.01Gb and therefore the partial refund. However a months credit was confirmed by Paroshnee Padayachee. The problem of your wifi network was that it kept dropping and rebooting. One cannot call that service.
Secondly, and more concerning you point and usage up to the 11th of Nov and therefore the refund of 50%. Thereafter there was no usage but you debit me the full amount of R699,00 on the 15th of Nov ? Your argument holds no substance and does not make sense. You confirmed on email that my account has been canceled but you try keep deducting money of my account !
Secondly, and more concerning you point and usage up to the 11th of Nov and therefore the refund of 50%. Thereafter there was no usage but you debit me the full amount of R699,00 on the 15th of Nov ? Your argument holds no substance and does not make sense. You confirmed on email that my account has been canceled but you try keep deducting money of my account !
RK
Ronnie K's updateReviewer Update
16 Nov 2022, 12:10I am still waiting for your response why Rain is still attempting to debit my account ? I want the absolute assurance that this will not happen again and would like to point out that you have NO legal right to still try and debit my account. I trust your prompt response on this.
RK
Ronnie K's update16 Nov 2022, 12:10
Reviewer Update
I am still waiting for your response why Rain is still attempting to debit my account ? I want the absolute assurance that this will not happen again and would like to point out that you have NO legal right to still try and debit my account. I trust your prompt response on this.
Rain's replyOfficial
16 Nov 2022, 12:25You will not be debited, the account has no due invoice.
Rain's reply16 Nov 2022, 12:25
Official
You will not be debited, the account has no due invoice.